Cancellation Policy

The Client may cancel the balloon art services up to five days before the scheduled date and time of service. If the Client cancels within this time frame, the Artist will retain 50% of the total fee as a cancellation fee. If the Client cancels less than 48 hours before the scheduled date and time of service, the Artist will retain 100% of the total fee as a cancellation fee.

Refund Policy

The Customer will be assumed to have accepted the Goods unconditionally unless a claim that the Good(s) are defective is made at the time of delivery. Balloon and balloon art is excluded from the goods. Balloons are non-refundable.

Payment Methods

The Client agrees to pay the Artist the amount as displayed on invoice for the balloon art services provided. Payment is due in full at the time of service. At the time of booking, 50% deposit is due.

Shipping Policy

We offer our customers domestic shipping. Products will be shipped out to customers within 2-4 business days in order for us to prepare your items. We offer FREE standard shipping.

We also offer local pick up at our Kentwood/Caledonia location for FREE.